We recommend contacting the merchant prior to completing the form.  It’s generally faster for you to resolve the question with the merchant before going through the dispute process.  Timely notification is important.  Most transactions must be disputed within 60 days of the date of your statement where the error appeared.

Download and complete the Cardholder Dispute Form. You can return the form to us by fax or email or stopping by our office.

  • Fax: 503-283-5196
  • Email: contact@uanw.org  Note: If you email, please only list the last four digits of your card number
  • Office: 20210 SW Teton Avenue, Tualatin, OR 97062

If you believe there is unauthorized use on your account, please contact us immediately.  You can temporarily lock/unlock your credit, debit or ATM cards from the Manage My Cards section of our mobile app (click the More button).  Download our mobile app here.